FAQ

1. How can I place an order?
- To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping details and payment information to complete your order.

2. What payment methods do you accept?
- We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and sometimes other local payment methods depending on your country.

3. Can I modify or cancel my order after it has been placed?
- Once an order is placed, modifications or cancellations may not always be possible. Please contact our customer support team immediately for assistance.

4. How do I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can use this number on our website's tracking page or directly on the courier's website to track your package.

5. What is your return policy?
- We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and accompanied by proof of purchase. Certain items such as perishable goods or personalized items may not be eligible for returns.

6. How do I initiate a return or exchange?
- To initiate a return or exchange, please contact our customer support team. Provide your order number and details about the item(s) you wish to return or exchange. We will guide you through the process.

7. Do you offer international shipping?
- Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.

8. How can I contact customer support?
- You can contact our customer support team via email at shopooshopofficial@gmail.com, or through our website's live chat feature during business hours. We strive to respond to all inquiries within 24 hours.

9. Are my personal details and payment information secure?
- Yes, we take your privacy and security seriously. We use industry-standard SSL encryption to protect your personal information during transmission, and we do not store your payment details on our servers.

10. How can I stay updated on promotions and new arrivals?
- To stay informed about promotions, new arrivals, and exclusive offers, you can sign up for our newsletter. You can also follow us on social media platforms like Facebook, Instagram, and Twitter.

11. What should I do if I encounter a problem with my order?
- If you encounter any issues with your order, such as missing items, damaged items, or delivery problems, please contact our customer support team immediately. We will work to resolve the issue promptly.

Free shipping

Free worldwide shipping and returns - customs and duties taxes included